Return Policy

e want you to be happy — that’s why we’re committed to working with you during the design and specification of your project. If you have any questions, don’t hesitate to ask. However, if for some reason you are not happy, we will accept return of merchandise within 30 days of your receipt of the merchandise with the exception of specialty materials or custom products. Those exceptions include:

Copper, Lead Coated Copper, Freedom Gray Copper, Painted Kynar Steel, Painted Kynar Aluminum and Rheinzink Sheet, Coil and Panels - All Sales Are Final

Half Round and K Style Gutters - All Sales Are Final

Custom Finials and Flashings - All Sales Are Final

Any materials returned must not have been exposed to the weather.

There is a 25% restocking fee for all returns. Shipping charges are non-refundable. Returns require 30-45 days to be processed.

It is the customer's responsibility to inspect all packages for damage prior to signing for shipments. Old World Distributors, Inc. will not be liable for damaged shipments unless noted on delivery receipt.